Health Consumer Complaints
As a result of the Cartwright Inquiry, complaints processes for health consumers disatisfied or concerned with their care came to be viewed as an important part of health and disabilty services. Right 10 of The Code of Health and Disability Services Consumers' Rights, part of the Health and Disability Commissioner Act 1994, enshrined the right to complain about a health and disability service in law, and outlines the process for dealing with complaints. For more information about The Code and Right 10 see The Health and Disability Commissioner website.
The following articles, papers and submissions look at why and how health and disability consumers complain about the care they recieve, what happens when consumers complain, and particular cases of medical malpractice.
- The Power of Apology by Dr Marie Bismark 2009
- Inquiries into health care: learning or lynching? by Ron Paterson (Health and Disability Commissioner) NZ Medical Journal November 2008
- Why do patients complain? - WHU July 2006
- Back to the bad-old days of the medical protection racket - WHW Sept 2002
- The disappearing complaint - WHW December 2001
- Ex-psych patients payout (report on compensation for former Lake Alice patients), WHW Sept 2001
- Doctors punished for poor care of women during cosmetic procedures (Dr Warren Chan is suspended for liposuction failings & Dr Ian Little pleads guilty to criminal charges for the death of a patient during a face peel with phenol), Sandra Coney, WHW Sept 2001
- (report on consultation by J Medical Council), WHW June/July 2001
- The redemption (well, not quite) of Graham Parry (report on the District Court inAuckland partially restoring right to practice of Northland gynaecologist, Dr Parry, / who was struck off for failures in the treatment of Mrs Colleen Poutsma), WHW June/July 2001